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Agent Serve · Observability integration
Manage incidents and on-call schedules with PagerDuty
PagerDuty is a Observability integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's PagerDuty integration provides 15 PagerDuty tools and 6 real-time triggers that AI agents can use inside Agent Serve's visual workflow builder. PagerDuty connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate PagerDuty into your workflow to list, get, create, update, snooze, and merge incidents, add notes and list alerts, look up services and escalation policies, check on-call schedules, list users, and send monitoring events through the Events API v2.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag a PagerDuty block onto the workflow builder, and paste in your PagerDuty API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your PagerDuty automation is live.
15 PagerDuty tools available in Agent Serve.
List incidents from PagerDuty with optional filters.
Get a single incident from PagerDuty by ID.
Create a new incident in PagerDuty.
Update an incident in PagerDuty (acknowledge, resolve, change urgency, etc.).
Snooze a triggered PagerDuty incident for a number of seconds, after which it returns to triggered.
Merge one or more source incidents into a target incident. Source incidents are resolved and their alerts move to the target.
Add a note to an existing PagerDuty incident.
List the individual alerts attached to a PagerDuty incident.
List services from PagerDuty with optional name filter.
Get a single service from PagerDuty by ID.
List current on-call entries from PagerDuty.
List escalation policies from PagerDuty with an optional name filter.
List on-call schedules from PagerDuty with an optional name filter.
List users from PagerDuty with an optional name/email filter.
Send a trigger, acknowledge, or resolve event to PagerDuty Events API v2 using a service integration key. Used to page from monitoring/alerting sources without a PagerDuty user account.
Connect a PagerDuty webhook to Agent Serve and your agent runs the instant an event happens, no polling, no delay.
Trigger workflow when a new incident is triggered in PagerDuty
Trigger workflow when an incident is acknowledged in PagerDuty
Trigger workflow when an incident is resolved in PagerDuty
Trigger workflow when an incident is escalated in PagerDuty
Trigger workflow when an incident is reassigned in PagerDuty
Trigger workflow from any PagerDuty incident event
Ready-to-use templates featuring PagerDuty. Click any to build it instantly.
Agent Serve's PagerDuty integration adds 15 PagerDuty tools and 6 real-time triggers to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Manage incidents and on-call schedules with PagerDuty. Teams often pair PagerDuty with incident.io and Affinity in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the PagerDuty agents, connections, and team access your process needs.