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Agent Serve · Communication integration
Send WhatsApp messages
WhatsApp is a Communication integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's WhatsApp integration provides 8 WhatsApp tools and 1 real-time trigger that AI agents can use inside Agent Serve's visual workflow builder. WhatsApp connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate WhatsApp into the workflow. Send text, template, media, and interactive messages, react to messages, and mark messages as read through the WhatsApp Cloud API. Free-form messages only reach a recipient within 24 hours of their last message to you — outside that window WhatsApp requires a pre-approved template.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag a WhatsApp block onto the workflow builder, and paste in your WhatsApp API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your WhatsApp automation is live.
8 WhatsApp tools available in Agent Serve.
Send a free-form text message through the WhatsApp Cloud API. Only works inside the 24-hour customer service window — use Send Template to start a conversation.
Send a pre-approved WhatsApp template message. Required to start a conversation or to message a user outside the 24-hour customer service window.
Send an image, document, video, audio, or sticker message. Accepts an uploaded file, a media ID, or a public link.
Send an interactive WhatsApp message with reply buttons or a selectable list.
React to a WhatsApp message with an emoji. Send an empty emoji to remove an existing reaction.
Mark a received WhatsApp message as read so the sender sees blue checkmarks, optionally showing a typing indicator.
Upload a file to WhatsApp and get a media ID for sending. Uploaded media is retained for 30 days and can back many sends.
Download media a customer sent you. Takes the media ID from an incoming WhatsApp message and stores the file in the workflow.
Connect a WhatsApp webhook to Agent Serve and your agent runs the instant an event happens, no polling, no delay.
Trigger workflow from WhatsApp incoming messages and message status webhooks
Ready-to-use templates featuring WhatsApp. Click any to build it instantly.
Agent Serve's WhatsApp integration adds 8 WhatsApp tools and 1 real-time trigger to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Send WhatsApp messages. Teams often pair WhatsApp with Telegram and Slack in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the WhatsApp agents, connections, and team access your process needs.