Loading integration
Enterprise access
Agent Serve is available to teams by invitation. Tell us what you want to build and we will set up your workspace with you.
Agent Serve · Support integration
Interact with Jira Service Management
Jira Service Management is a Support integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Jira Service Management integration provides 43 Jira Service Management tools and 5 real-time triggers that AI agents can use inside Agent Serve's visual workflow builder. Jira Service Management connects with one-click OAuth. Explore deployment options with the Agent Serve team.
Last updated
Integrate with Jira Service Management for IT service management. Create and manage service requests, handle customers and organizations, track SLAs, and manage queues.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag a Jira Service Management block onto the workflow builder, and connect your account with one-click OAuth.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Jira Service Management automation is live.
43 Jira Service Management tools available in Agent Serve.
Get all service desks from Jira Service Management
Get request types for a service desk in Jira Service Management
Create a new service request in Jira Service Management
Get a single service request from Jira Service Management
Get multiple service requests from Jira Service Management
Add a comment (public or internal) to a service request in Jira Service Management
Get comments for a service request in Jira Service Management
Get customers for a service desk in Jira Service Management
Add customers to a service desk in Jira Service Management
Get organizations for a service desk in Jira Service Management
Create a new organization in Jira Service Management
Add an organization to a service desk in Jira Service Management
Get queues for a service desk in Jira Service Management
Get SLA information for a service request in Jira Service Management
Get available transitions for a service request in Jira Service Management
Transition a service request to a new status in Jira Service Management
Get participants for a request in Jira Service Management
Add participants to a request in Jira Service Management
Get approvals for a request in Jira Service Management
Approve or decline an approval request in Jira Service Management
Get the fields required to create a request of a specific type in Jira Service Management
List forms (ProForma/JSM Forms) in a Jira project to discover form IDs for request types
Get the full structure of a ProForma/JSM form including all questions, field types, choices, layout, and conditions
List forms (ProForma/JSM Forms) attached to a Jira issue with metadata (name, submitted status, lock)
Attach a form template to an existing Jira issue or JSM request
Save answers to a form attached to a Jira issue or JSM request
Submit a form on a Jira issue or JSM request, locking it from further edits
Get a single form with full design, state, and answers from a Jira issue
Get simplified answers from a form attached to a Jira issue or JSM request
Reopen a submitted form on a Jira issue or JSM request, allowing further edits
Remove a form from a Jira issue or JSM request
Make a form visible to customers on a Jira issue or JSM request
Make a form internal only (not visible to customers) on a Jira issue or JSM request
Copy forms from one Jira issue to another
List Assets (Insight/CMDB) object schemas in Jira Service Management
Get a single Assets (Insight/CMDB) object schema by ID
List object types within an Assets (Insight/CMDB) object schema
Get the attribute definitions for an Assets (Insight/CMDB) object type. Use the returned attribute IDs to build create/update payloads or map columns.
Search Assets (Insight/CMDB) objects using AQL (Assets Query Language), e.g. objectType = "Host" AND Status = "Running". Supports pagination.
Get a single Assets (Insight/CMDB) object by ID, including its attribute values
Create an Assets (Insight/CMDB) object of a given object type. Attributes use objectTypeAttributeId values from the object type definition.
Update an existing Assets (Insight/CMDB) object. Provide the attributes to change using their objectTypeAttributeId values.
Delete an Assets (Insight/CMDB) object by ID
Connect a Jira Service Management webhook to Agent Serve and your agent runs the instant an event happens, no polling, no delay.
Trigger workflow when a new service request is created in Jira Service Management
Trigger workflow when a service request is updated in Jira Service Management
Trigger workflow when a comment is added to a Jira Service Management request
Trigger workflow when a service request is resolved in Jira Service Management
Trigger workflow on any Jira Service Management webhook event
Ready-to-use templates featuring Jira Service Management. Click any to build it instantly.
Agent Serve's Jira Service Management integration adds 43 Jira Service Management tools and 5 real-time triggers to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Interact with Jira Service Management. Teams often pair Jira Service Management with Rippling and Linear in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Jira Service Management agents, connections, and team access your process needs.