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Agent Serve · Support integration
Manage contacts, companies, conversations, tickets, and messages in Intercom
Intercom is a Support integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Intercom integration provides 31 Intercom tools and 6 real-time triggers that AI agents can use inside Agent Serve's visual workflow builder. Intercom connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate Intercom into the workflow. Can create, get, update, list, search, and delete contacts; create, get, and list companies; get, list, reply, and search conversations; create and get tickets; and create messages.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag an Intercom block onto the workflow builder, and paste in your Intercom API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Intercom automation is live.
31 Intercom tools available in Agent Serve.
Create a new contact in Intercom with email, external_id, or role
Get a single contact by ID from Intercom
Update an existing contact in Intercom
List all contacts from Intercom with pagination support
Search for contacts in Intercom using a query
Delete a contact from Intercom by ID
Create or update a company in Intercom
Retrieve a single company by ID from Intercom
List all companies from Intercom with pagination support. Note: This endpoint has a limit of 10,000 companies that can be returned using pagination. For datasets larger than 10,000 companies, use the Scroll API instead.
Retrieve a single conversation by ID from Intercom
List all conversations from Intercom with pagination support
Reply to a conversation as an admin in Intercom
Search for conversations in Intercom using a query
Create a new ticket in Intercom
Retrieve a single ticket by ID from Intercom
Update a ticket in Intercom (change state, assignment, attributes)
Create and send a new admin-initiated message in Intercom
Fetch a list of all admins for the workspace
Close a conversation in Intercom
Open a closed or snoozed conversation in Intercom
Snooze a conversation to reopen at a future time
Assign a conversation to an admin or team in Intercom
Fetch a list of all tags in the workspace
Create a new tag or update an existing tag name
Add a tag to a specific contact
Remove a tag from a specific contact
Add a tag to a specific conversation
Add a note to a specific contact
Track a custom event for a contact in Intercom
Attach a contact to a company in Intercom
Remove a contact from a company in Intercom
Connect an Intercom webhook to Agent Serve and your agent runs the instant an event happens, no polling, no delay.
Trigger workflow when a new conversation is created in Intercom
Trigger workflow when someone replies to an Intercom conversation
Trigger workflow when a conversation is closed in Intercom
Trigger workflow when a new lead is created in Intercom
Trigger workflow when a new user is created in Intercom
Trigger workflow on any Intercom webhook event
Ready-to-use templates featuring Intercom. Click any to build it instantly.
Agent Serve's Intercom integration adds 31 Intercom tools and 6 real-time triggers to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Manage contacts, companies, conversations, tickets, and messages in Intercom. Teams often pair Intercom with Affinity and Rippling in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Intercom agents, connections, and team access your process needs.