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Agent Serve · Communication integration
Send WhatsApp templates and replies and sync contacts with Interakt
Interakt is a Communication integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Interakt integration provides 5 Interakt tools that AI agents can use inside Agent Serve's visual workflow builder. Interakt connects with an API key. Explore deployment options with the Agent Serve team.
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Use Interakt, the WhatsApp Business platform for Indian businesses, to send approved WhatsApp templates with header, body, and button values, reply with free-form text or media, create and update contacts with traits and tags, record events that start Interakt campaigns, and list your templates. WhatsApp allows free-form messages only within 24 hours of the customer’s last message. Outside that window, or to start a conversation, send an approved template. Interakt can also trigger workflows on incoming messages and on template status (sent, delivered, read, failed, clicked).
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag an Interakt block onto the workflow builder, and paste in your Interakt API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Interakt automation is live.
5 Interakt tools available in Agent Serve.
Send an approved WhatsApp template message through Interakt, filling its header, body, and button variables. ${INTERAKT_24_HOUR_WINDOW_NOTE} Returns the message ID that delivery-status webhooks refer to.
Send a free-form WhatsApp reply (text, image, document, audio, or video) through Interakt. ${INTERAKT_24_HOUR_WINDOW_NOTE} Interakt rejects a session message when the customer has not messaged in the last 24 hours.
Create or update a WhatsApp contact in Interakt with traits (name, email, custom attributes) and tags. A new value for an existing trait replaces the old one; tags can only be added, not removed.
Record an event (e.g. "Order Placed", "Cart Abandoned") with properties on a contact’s Interakt timeline. An Interakt ongoing campaign that uses the event as its trigger then sends its approved template automatically.
List the WhatsApp templates in your Interakt account with their code name, language, category, approval status, and text. Use it to find the template name and variables before sending a template.
Ready-to-use templates featuring Interakt. Click any to build it instantly.
Agent Serve's Interakt integration adds 5 Interakt tools to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Send WhatsApp templates and replies and sync contacts with Interakt. Teams often pair Interakt with Affinity and Slack in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Interakt agents, connections, and team access your process needs.