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Agent Serve · Communication integration
Send and receive WhatsApp messages and templates through Gupshup
Gupshup is a Communication integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Gupshup integration provides 6 Gupshup tools that AI agents can use inside Agent Serve's visual workflow builder. Gupshup connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate Gupshup's WhatsApp Business API into the workflow. Send text, media, quick reply buttons, list menus, and approved templates, look up templates and their approval status, and run workflows when a customer messages you or a message is delivered, read, or fails. WhatsApp only delivers free-form session messages within 24 hours of the customer's last message; outside that window, send an approved template. Requires a Gupshup API key, app name, and the app's WhatsApp number.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag a Gupshup block onto the workflow builder, and paste in your Gupshup API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Gupshup automation is live.
6 Gupshup tools available in Agent Serve.
Send a free-form WhatsApp text message to a customer through Gupshup. ${GUPSHUP_SESSION_WINDOW_NOTE}
Send an image, video, audio file, document, or sticker on WhatsApp through Gupshup, from a public URL or an uploaded media ID. ${GUPSHUP_SESSION_WINDOW_NOTE}
Send a WhatsApp message with up to 3 quick reply buttons, or a list menu of up to 10 options, through Gupshup. The customer's choice arrives on the Gupshup Inbound Message trigger as a quick_reply or list_reply. ${GUPSHUP_SESSION_WINDOW_NOTE}
Send an approved WhatsApp template message through Gupshup, filling its {{1}}, {{2}}... placeholders in order. Templates are the only messages WhatsApp delivers outside the 24-hour customer service window, so use one for the first message to a lead, reminders, and any follow-up after the customer has been quiet for 24 hours. The template must be APPROVED; check with List Templates.
List the WhatsApp templates on a Gupshup app with their approval status, category, language, and body. Use it to find the template ID to send and to confirm a template is APPROVED, since only approved templates can be sent outside the 24-hour customer service window.
Get one WhatsApp template on a Gupshup app by its template ID, including its approval status, category, and body. Check that the status is APPROVED before sending it.
Ready-to-use templates featuring Gupshup. Click any to build it instantly.
Agent Serve's Gupshup integration adds 6 Gupshup tools to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Send and receive WhatsApp messages and templates through Gupshup. Teams often pair Gupshup with Affinity and Greenhouse in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Gupshup agents, connections, and team access your process needs.