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Agent Serve is available to teams by invitation. Tell us what you want to build and we will set up your workspace with you.
Agent Serve · Support integration
Manage Freshdesk tickets, replies, notes, contacts, and agents
Freshdesk is a Support integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Freshdesk integration provides 10 Freshdesk tools that AI agents can use inside Agent Serve's visual workflow builder. Freshdesk connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate Freshdesk into the workflow. Create, update, look up, and search support tickets, send public replies, add private or public notes, create and find contacts, and list agents to route work. Can also run workflows when a Freshdesk automation rule posts a webhook for a new or updated ticket. Requires your Freshdesk subdomain and an agent API key.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag a Freshdesk block onto the workflow builder, and paste in your Freshdesk API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Freshdesk automation is live.
10 Freshdesk tools available in Agent Serve.
Create a support ticket in Freshdesk for a requester email, requester ID, or phone. Status defaults to Open and priority to Low.
Update a Freshdesk ticket by ID: change status, priority, assigned agent or group, type, tags, or custom fields. Only the fields you set change.
Get a Freshdesk ticket by ID, including its description, status, priority, and assignment. Optionally embeds the requester (one extra API credit).
List Freshdesk tickets. "list" mode filters by requester, company, a predefined view, or update time (tickets from the last 30 days unless Updated Since is set). "search" mode runs a ticket query such as "status:2 AND priority:4" over ticket and custom fields.
Send a public reply on a Freshdesk ticket. The requester receives it by email from the support address.
Add a note to a Freshdesk ticket. Notes are private (agents only) by default; set Private to false for a public note.
Create a contact (customer) in Freshdesk. Needs a name plus an email, phone, mobile, or unique external ID; email must be unique.
Get a Freshdesk contact by ID.
Find Freshdesk contacts. "filter" matches an exact email, phone, mobile, company, or state; "query" runs a contact query such as "email:\
List Freshdesk agents with their IDs, names, emails, groups, and availability, optionally filtered by email, phone, or full-time/occasional. Requires an admin API key.
Ready-to-use templates featuring Freshdesk. Click any to build it instantly.
Agent Serve's Freshdesk integration adds 10 Freshdesk tools to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Manage Freshdesk tickets, replies, notes, contacts, and agents. Teams often pair Freshdesk with Affinity and Rippling in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Freshdesk agents, connections, and team access your process needs.