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Agent Serve · Communication integration
Place and track business calls and SMS in India and Southeast Asia
Exotel is a Communication integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Exotel integration provides 7 Exotel tools and 2 real-time triggers that AI agents can use inside Agent Serve's visual workflow builder. Exotel connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate Exotel cloud telephony into the workflow. Connect a sales rep to a lead, send an IVR call flow to a customer, send DLT-compliant SMS, look up call and SMS records, and check an Indian number for operator and DND status. Can also run workflows when Exotel reports a call or SMS status. Requires an Exotel API key, API token, and Account SID.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag an Exotel block onto the workflow builder, and paste in your Exotel API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Exotel automation is live.
7 Exotel tools available in Agent Serve.
Place an outbound call that rings the From number first (for example a sales rep) and, once answered, dials the To number (for example a lead) and connects them through your ExoPhone.
Call a number and, once they answer, hand the call to an Exotel call flow (IVR or applet app) built in App Bazaar.
Get the status, duration, price, and recording URL of one call by its Sid, optionally with per-leg details.
List call records (bulk Call Details) filtered by date range, numbers, status, direction, duration, or price, with cursor pagination. Covers up to 6 months of history, at most 1 month per request.
Send one SMS from an ExoPhone or approved Sender ID. SMS to Indian numbers must carry the DLT Entity ID and match a DLT-approved template, or operators block it.
Get the delivery status of one SMS by its Sid, including the detailed status code (e.g. DELIVERED_TO_HANDSET).
Look up the telecom circle, operator, number type (mobile or landline), and DND status of an Indian phone number.
Connect an Exotel webhook to Agent Serve and your agent runs the instant an event happens, no polling, no delay.
Trigger workflow when Exotel reports a call status (answered or ended) through a StatusCallback or Passthru applet
Trigger workflow when Exotel reports a delivery status change for an outbound SMS
Ready-to-use templates featuring Exotel. Click any to build it instantly.
Agent Serve's Exotel integration adds 7 Exotel tools and 2 real-time triggers to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Place and track business calls and SMS in India and Southeast Asia. Teams often pair Exotel with Affinity and Greenhouse in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Exotel agents, connections, and team access your process needs.