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Agent Serve · Communication integration
Place calls, send SMS, and manage contacts in Dialpad
Dialpad is a Communication integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Dialpad integration provides 13 Dialpad tools that AI agents can use inside Agent Serve's visual workflow builder. Dialpad connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate Dialpad business phone and contact center into the workflow. Ring a rep and dial a lead, hang up calls, send SMS, look up calls with their recordings, transcripts, and Ai Recap, manage contacts, and find users. Can also run workflows on Dialpad call, SMS, and contact events. Requires a Dialpad API key.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag a Dialpad block onto the workflow builder, and paste in your Dialpad API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Dialpad automation is live.
13 Dialpad tools available in Agent Serve.
Start an outbound call from a Dialpad user: Dialpad rings the user's devices (or one chosen device) and, once they answer, dials the phone number. Limited to 5 calls per minute per user.
Get the details of a Dialpad call by ID: state, direction, numbers, target user, contact, timings, duration, and recording and voicemail links. Limited to 10 requests per minute.
List concluded Dialpad calls, newest first, optionally filtered by start time and by the user, office, department, or call center that handled them.
Hang up an active Dialpad call by ID.
Send an SMS from a Dialpad user, office, department, or call center number to up to 10 phone numbers, or post it to a Dialpad channel.
Create a Dialpad contact. Without an owner it is a shared company contact; with an owner user ID it is a local contact for that user.
Update a Dialpad contact. Only the fields you fill in change; list fields such as phones replace the existing list.
Get a Dialpad shared or local contact by ID.
List Dialpad shared contacts, optionally searched by name, including local contacts or only those owned by one user.
List Dialpad users, or find one by email, phone number, or name prefix. Use it to get the user ID needed to place calls and send SMS.
Get a Dialpad user by ID, including their numbers, availability, and contact center status. Use "me" with a user-level API key for its owner.
Get the transcript of a Dialpad call: each spoken line with the speaker and time, plus AI moments. Also returns the spoken lines joined as plain text.
Get the Dialpad Ai Recap of a call: summary, action items, call purposes, and disposition. Requires Ai Recaps on the Dialpad plan. Limited to 12 requests per minute.
Ready-to-use templates featuring Dialpad. Click any to build it instantly.
Agent Serve's Dialpad integration adds 13 Dialpad tools to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Place calls, send SMS, and manage contacts in Dialpad. Teams often pair Dialpad with Affinity and Rippling in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Dialpad agents, connections, and team access your process needs.