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Agent Serve · Communication integration
Start, transfer, log, and review sales and support calls in Aircall
Aircall is a Communication integration for Agent Serve, the AI workspace where teams build and deploy AI agents. Agent Serve's Aircall integration provides 18 Aircall tools that AI agents can use inside Agent Serve's visual workflow builder. Aircall connects with an API key. Explore deployment options with the Agent Serve team.
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Integrate the Aircall cloud phone system into the workflow. Start a call from a rep's Aircall app, transfer live calls, add notes and tags, search call history, manage shared contacts, list users and numbers, and read AI transcripts, summaries, and sentiment. Can also run workflows on Aircall call, contact, user, and AI events. Requires an Aircall API ID and API token.
Agent Serve accounts are created by invitation. Request access for your team, or accept an invitation from your workspace admin, then sign in.
Open your workspace, drag an Aircall block onto the workflow builder, and paste in your Aircall API key.
Pick the tool you need, wire in an AI agent for reasoning or data transformation, and run. Your Aircall automation is live.
18 Aircall tools available in Agent Serve.
Start a call from a user's Aircall Workspace (desktop app) to a phone number, using one of the user's Aircall numbers. The user must be available, not on a call, and assigned to the number.
Cold-transfer an ongoing call to one user, one team, or one external number. External transfers only work for inbound calls that have not been answered yet.
Get one call with its direction, status, duration, external number, user, recording, voicemail, comments, and tags.
List calls in the Aircall account, optionally within a creation-date window. Only the last six months are available.
Search calls by external phone number, user, direction, or creation date. Only the last six months are available.
Add a note to a call. A call holds at most five notes, and notes cannot be edited or deleted afterwards. Emojis are removed.
Tag a call with one or more existing tags by ID. Tags are created by admins in the Aircall Dashboard.
Mark a call as archived. In Aircall Workspace this only sets the archived flag on the call record; it does not close the conversation.
Create a shared contact in Aircall so reps see the caller name and details. Sending the same payload twice creates a duplicate, so search first.
Update a shared contact's name, company, or information. Phone numbers and emails are not changed.
Get a shared contact with its phone numbers and emails.
Find shared contacts by phone number or email. Contacts synced from third-party integrations are not visible to the API.
List the users (agents and admins) of the Aircall account with their availability.
Get one Aircall user by ID or email, including availability and default number ID.
List the phone numbers of the Aircall account. Use a number ID to start an outbound call.
Get the transcript of an ended call or voicemail, split into timed utterances by speaker. Requires the Aircall AI Assist package.
Get the AI-generated summary of an ended call. Requires the Aircall AI Assist package.
Get the AI sentiment of each external participant of an ended call. Requires the Aircall AI Assist package.
Ready-to-use templates featuring Aircall. Click any to build it instantly.
Agent Serve's Aircall integration adds 18 Aircall tools to the AI agents you build in Agent Serve's visual workflow builder — you build it all visually. Start, transfer, log, and review sales and support calls in Aircall. Teams often pair Aircall with Affinity and Linear in the same agent.
Agent Serve is available to teams by invitation. Request access and the team will map out the Aircall agents, connections, and team access your process needs.